WHAT AI CAN'T DO: Why the Human Coaching Conversation Matters More Than Ever
WHAT AI CAN'T DO: Why the Human Coaching Conversation Matters More Than Ever
1 hour 30 minutes
The instructors
What AI Can't Do: The Case for a Coach Approach in Healthcare
AI is already in your clinic. It's drafting your notes, suggesting home programs, and generating patient education materials. And yet, patient follow-through hasn't budged.
Because the problem was never information. It was the conversation.
In this free 90-minute webinar, Hélène Thériault (OT, MCC) and Tamara Shih (PT) make the case for a Coach Approach: a set of skills any healthcare professional can use to have the conversation that actually moves patients to action.
You'll leave with:
- A clear framework for what coaching is (and isn't) in a clinical setting
- A live coaching demonstration with debrief
- An introduction to the Coaching Spectrum Framework™
- A preview of the 6-month cohort: Staying Human in an AI-Assisted Practice
Want to build the skill, not just see it? Staying Human in an AI-Assisted Practice is the 6-month cohort where it happens: 13 live 1.5-hour sessions with Hélène and Tamara, monthly office hours, and a practitioner community. Participants earn the Coach Approach in Healthcare Professional Certificate (NBHWC and ICF accredited) and a digital badge.
Details:
- Date: September 16, 2026
- Time: 3:00 PM ET
- Duration: 90 minutes
- Cost: Free
The instructors
MPT, BS, CLT, Coach Approach in Healthcare Integration Certificate
Physiotherapist | Coach Approach in Healthcare Integration Certificate | Oncology Rehabilitation Specialist | Certified Lymphedema Therapist
Tamara Shih holds a Master’s degree in Physical Therapy (MPT) and a Bachelor of Health Science with a minor in Biology. Her dedication to professional excellence is reflected in her extensive certifications, including being a Certified PORi Oncology Rehabilitation Clinical Specialist, Certified Fall Prevention Specialist, Certified in Manual Lymphatic Drainage, American Institute of Balance Vestibular Rehabilitation/Concussion Certified, a Certified Lymphedema Therapist, and an APPI Certified Pilates Instructor.
Through her work, Tamara is dedicated to helping individuals realize their full potential—whether in rehabilitation, wellness coaching, or professional development. Her approach aligns seamlessly with Hélène Thériault’s Dive Into a Coach Approach®, an accredited coaching methodology that equips healthcare professionals with the tools to enhance clinical confidence, improve patient outcomes, and foster leadership in their fields.
MAdEd, BScOT, Master Certified Coach (MCC)
With over two decades of experience in the medical field, Hélène Thériault is a globally recognized speaker, Master Certified Coach (MCC) accredited by the International Coaching Federation (ICF), and award-winning educator. Renowned for her expertise in healthcare and adult education, she is also a clinical instructor at the University of British Columbia.
Hélène holds a Master of Adult Education degree from St. Francis Xavier University and is the founder of Function First Coaching Inc, where she specializes in certifying healthcare professionals, including physiotherapists, in using her evidence-based, holistic coaching framework. Her innovative approach combines advanced coaching techniques, leadership development, strength-based models, and customized tools to empower professionals, grow businesses, and achieve lasting results for clients.
Fluent in both French and English, Hélène is passionate about transforming healthcare through coaching, equipping practitioners with the skills to lead with confidence and foster meaningful, patient-centred outcomes.